Refund policy

Last updated: 16 July 2026

We hope you are pleased with your purchase.

To request a return or exchange, cancel an order, or report an issue with an item, please contact us through our Contact page. Include your full name, order number, and the reason for your request, unless you are exercising a statutory right that does not require a reason.

We aim to respond within two to three business days, in the order enquiries are received.

For information about order processing, delivery, customs, and undeliverable parcels, please review our Shipping Policy.

Statutory Consumer Rights

This Returns Policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Where applicable law provides a longer return period, additional cancellation rights, or additional remedies for defective, damaged, misdescribed, or incorrectly supplied goods, those rights will apply.

Return Conditions

To qualify for a voluntary return under this policy, an item must be:

  • Unworn, unused, unwashed, and unaltered
  • In its original condition
  • Returned with all original tags and labels attached
  • Returned with its original packaging and accessories, where reasonably possible
  • Free from fragrance, cosmetics, stains, damage, and other signs of wear

Customers may handle an item only to the extent reasonably necessary to assess its nature, characteristics, sizing, and fit.

For voluntary returns, we may refuse a return if these conditions are not met. Where a statutory right of withdrawal applies, the customer will remain entitled to exercise that right, but we may reduce the refund to reflect any loss in value caused by handling beyond what was reasonably necessary to inspect the item.

Returns Within Japan

Change-of-Mind and Sizing Returns

For orders delivered within Japan, return requests must be submitted within 7 calendar days of delivery.

Once the return has been approved, the item must be dispatched using a tracked shipping service within 7 calendar days after the return instructions are provided.

Returns due to size, fit, colour preference, or a change of mind may be accepted only when all return conditions are met.

The customer is responsible for return shipping. Original delivery charges are non-refundable unless the item was defective, damaged, misdescribed, or incorrectly supplied.

The customer remains responsible for the returned parcel until it has been delivered to us.

Exchanges Within Japan

Size exchanges may be accepted, subject to stock availability.

Where an exchange is approved:

  • The original item must meet all return conditions
  • The customer is responsible for return shipping
  • The customer is responsible for the delivery cost of the replacement item
  • Any additional price difference must be paid before the replacement is dispatched

Where the replacement item has a lower price, the applicable difference will be refunded to the original payment method.

An exchange cannot be confirmed until the returned item has been received and inspected. If the requested replacement is unavailable, the return will be processed as a refund.

International Returns

Return Requests

For international orders, return requests must be submitted within 14 calendar days of delivery.

For customers outside the European Union, European Economic Area, and United Kingdom, this 14-day period is offered as our voluntary international returns policy, subject to the return conditions stated above.

EU, EEA, and UK Right of Withdrawal

Customers in the European Union, European Economic Area, and United Kingdom generally have the right to withdraw from an eligible online purchase within 14 calendar days without giving a reason.

The withdrawal period begins on the day after the customer, or a third party nominated by the customer other than the carrier, receives the goods. Where multiple items from the same order are delivered separately, the period begins on the day after the final item is received.

The right may also be exercised before delivery.

To exercise the right of withdrawal, the customer must inform us of the decision to withdraw before the 14-day period expires. This may be done through our Contact page, by email, or by using the optional Model Withdrawal Form at the end of this policy.

We will acknowledge receipt of an electronic withdrawal request by email.

After notifying us of the withdrawal, the customer must send the goods back without undue delay and no later than 14 calendar days after the notification was sent. The deadline is met if the goods are dispatched before the 14-day return period expires.

The customer may inspect and try on a garment in the same way they would reasonably be permitted to do in a physical shop. The customer may be responsible for any reduction in value caused by handling beyond what was necessary to establish the nature, characteristics, sizing, and fit of the item.

International Return Shipping

International returns should be sent using a tracked and appropriately insured shipping service. This is strongly recommended so that the customer can provide evidence of dispatch and delivery.

The customer is responsible for:

  • Direct return-shipping costs
  • Preparing any required export or customs documentation
  • Any duties, taxes, brokerage fees, or handling charges associated with returning the parcel, except where prohibited by applicable law

The customer remains responsible for the returned parcel until it has been delivered to us, where permitted by applicable law.

Please mark the shipment clearly as returned goods and follow the instructions provided by Customer Care. We are not responsible for delays or additional charges caused by incomplete or incorrect customs documentation.

International Exchanges

Direct exchanges are not available for international orders.

Please submit a return request and wait for return instructions before sending the original item back. A new order may then be placed for the preferred size or item.

Replacement items cannot be reserved and remain subject to availability.

Customs Duties and Taxes

Unless otherwise stated at checkout, customs duties, import taxes, brokerage charges, and handling fees paid directly to customs authorities, postal services, couriers, or other third parties are not collected by us and cannot ordinarily be refunded by us.

Customers may contact their local customs authority regarding possible reimbursement of duties paid on returned goods.

Where duties or taxes were collected directly by us at checkout, any applicable refund will be handled in accordance with the relevant tax and customs requirements.

Defective, Damaged, Misdescribed, or Incorrect Items

Please inspect your order promptly upon delivery. We recommend photographing the parcel and its contents when opening it.

If an item is defective, damaged, misdescribed, or incorrectly supplied, please contact us through our Contact page within 7 calendar days of delivery where the issue was reasonably discoverable at that time.

This notification period helps us investigate the matter promptly. It does not limit any mandatory rights relating to latent defects or other issues that could not reasonably have been discovered within seven days.

Our Customer Care team may request photographs showing:

  • The outer parcel
  • The shipping label
  • The internal packaging
  • The affected item
  • The product label or tag
  • The relevant damage, defect, or discrepancy

Please retain the item, packaging, labels, and photographs until the matter has been fully resolved. Do not return, wash, alter, repair, or discard the item before receiving our instructions.

Once the issue has been confirmed, we will provide an appropriate remedy. Depending on the circumstances and applicable law, this may include repair, replacement, exchange, price reduction, or refund.

Approved return-shipping costs for defective, damaged, misdescribed, or incorrectly supplied items will be covered or reimbursed by us.

Non-Returnable Items

Subject to mandatory consumer rights, we cannot accept voluntary returns or exchanges for:

  • Items returned outside the applicable return period
  • Items that have been worn, washed, altered, repaired, or cleaned
  • Items with removed, altered, or damaged tags
  • Items showing fragrance, cosmetics, stains, damage, or signs of wear
  • Goods made to the customer’s specifications or clearly personalised, where applicable law permits their exclusion
  • Sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed, where applicable law permits their exclusion
  • Items clearly identified as final sale or non-returnable before purchase, but only in relation to our voluntary returns policy
  • Items sent without sufficient information to identify the customer or order

A standard-size item, pre-order item, or item produced after an order is placed is not automatically considered personalised or made to the customer’s specifications.

These exclusions do not affect rights relating to defective, damaged, misdescribed, or incorrectly supplied goods, statutory withdrawal rights that legally apply, or any other rights that cannot legally be excluded.

Order Cancellations

To request an order cancellation, please contact us as soon as possible.

We may be able to cancel an order before preparation or dispatch begins, but cancellation cannot be guaranteed.

Once an order has been dispatched, we may be unable to stop delivery. The customer may nevertheless exercise any applicable statutory cancellation or withdrawal right and return the goods in accordance with this policy.

Pre-order status alone does not remove mandatory cancellation rights.

Goods made to the customer’s specifications or clearly personalised may be non-cancellable once production has begun, but only where applicable law permits that exclusion.

Return Procedure

To request a return:

  1. Visit our Contact page.
  2. Select Customer Care.
  3. Select About an Existing Purchase.
  4. Enter the order number shown in your order-confirmation email.
  5. Provide the reason for your request, unless you are exercising a right that does not require a reason.

Our Customer Care team will provide further instructions and may request photographs where necessary.

Returns must be sent only to the return address provided by Customer Care.

Do not send returned goods to any other business, billing, studio, administrative, or Legal Notice address unless expressly instructed.

Parcels sent without sufficient identifying information or to an incorrect address may be refused or returned to the sender where permitted by applicable law. This does not remove a statutory withdrawal right that has been validly exercised.

Refunds

EU, EEA, and UK Withdrawals

Where a statutory right of withdrawal applies, we will reimburse the required payments without undue delay and within the period required by applicable law.

For eligible EU and EEA withdrawals, reimbursement will be made no later than 14 calendar days after we are informed of the decision to withdraw. We may withhold reimbursement until we have received the returned goods or the customer has supplied evidence that the goods have been sent back, whichever occurs first.

For eligible UK withdrawals, reimbursement will be made within the period required by UK law and may be withheld until the returned goods or satisfactory evidence of return have been received.

The refund will include the cost of the least expensive standard delivery method offered for the order.

Any additional amount paid for express, premium, or upgraded delivery will not be refunded unless required by applicable law.

Other Approved Returns

For other approved voluntary returns, we aim to issue the refund within 5 business days after the item has been received and inspected.

Original delivery charges for voluntary returns are non-refundable unless the item was defective, damaged, misdescribed, or incorrectly supplied, or the charges were expressly stated to be refundable.

Refund Method

Refunds will be issued to the original payment method unless another method is expressly agreed.

Customers will not be charged a fee by us for receiving a statutory refund.

After a refund has been issued, it may take an additional 5–10 business days to appear in the customer’s account, depending on the payment provider or financial institution.

Permitted Deductions

For voluntary returns, the following may be deducted where applicable:

  • Original delivery charges that are not refundable under this policy
  • Return-shipping charges paid by us on the customer’s behalf
  • Customs duties, brokerage fees, or handling charges incurred by us in receiving the return
  • Any reduction in value caused by handling beyond what was reasonably necessary to inspect the item

For statutory withdrawals, deductions will be made only to the extent permitted by applicable law.

Model Withdrawal Form

Complete and send this form only if you wish to withdraw from an eligible contract. Use of this form is optional. You may instead send any clear statement of withdrawal through our Contact page or by email.

To:
HUIGON YOON
Operated by Nao Okazaki
A202, 3-5-13 Nishikishin-machi
Higashiizumo-cho, Matsue, Shimane 699-0110
Japan
Email: studio@huigonyoon.com

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

Goods:

Order number:

Ordered on:

Received on:

Customer name:

Customer address:

Signature, only if this form is submitted on paper:

Date:

This address is provided for withdrawal notices and business correspondence. Do not send returned goods to this address unless Customer Care specifically instructs you to do so.

Contact

For return, exchange, cancellation, or defective-item requests, please contact us through our Contact page.

Please always include the order number shown in your order-confirmation email.