Shipping policy

Last updated: 16 July 2026

Order Processing

Orders are prepared and dispatched from Japan within 1–4 business days following order confirmation.

Orders are not processed or dispatched on Saturdays, Sundays, Japanese public holidays, or during announced closure periods. Processing may take longer during collection launches, pre-order periods, or periods of high order volume.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

For pre-order products, the estimated dispatch period stated on the relevant product page will apply instead of our standard processing time.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please contact us through our Contact page as soon as possible if you notice an error in your delivery information. We cannot guarantee that an address can be changed after an order has been confirmed or dispatched.

Additional costs resulting from an incorrect or incomplete address may be charged to the customer.

Shipping Within Japan

Shipping Method

Orders within Japan are shipped using a tracked domestic delivery service.

The carrier used may vary according to the destination, parcel size, and service availability.

Shipping Charges

Domestic shipping charges vary according to the delivery destination. Different rates may apply to Hokkaido, Okinawa, Kyushu, remote islands, and other designated areas.

The applicable shipping charge will be displayed at checkout before payment.

Estimated Delivery

Delivery is typically expected within 1–3 days after dispatch.

Delivery times are estimates and may vary depending on the destination, weather conditions, public holidays, carrier delays, and other circumstances outside our reasonable control.

International Shipping

Shipping Availability

International shipping is available only to the countries and regions shown at checkout.

Available destinations may change according to carrier restrictions, customs requirements, import regulations, and current service availability.

Shipping Method

International orders are normally shipped using EMS or another tracked Japan Post international service. An alternative tracked carrier may be used where necessary due to the destination, parcel requirements, or service availability.

Shipping Charges

International shipping charges are calculated according to factors including:

  • Destination country or region
  • Shipment weight
  • Package dimensions
  • Current carrier rates
  • Applicable fuel or service surcharges

The final shipping charge will be displayed at checkout before payment.

Customs Duties and Import Taxes

Unless expressly stated otherwise at checkout, product prices and shipping charges do not include customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by the destination country or region.

These charges are the responsibility of the recipient and may be collected by the shipping carrier or local customs authority before delivery.

Customers are responsible for ensuring that the products ordered may legally be imported into the destination country or region.

Customs-clearance procedures may delay delivery beyond the original estimate.

Estimated Delivery

International delivery times vary according to the destination, shipping service, and customs-clearance process.

Delivery may be delayed by customs procedures, flight disruption, postal-service conditions, public holidays, severe weather, or other circumstances outside our reasonable control.

Estimated delivery dates are not guaranteed.

Unclaimed, Refused, or Undeliverable Parcels

A parcel may be returned to us where delivery cannot be completed because of:

  • An incorrect or incomplete address
  • Prolonged absence
  • Refusal of delivery
  • Failure to pay applicable import charges
  • Failure to collect the parcel within the carrier’s holding period

Where a parcel is returned, the customer may be responsible for:

  • The original shipping charge
  • Return-shipping costs
  • Customs duties, handling charges, or other carrier fees
  • Reshipment costs

Where a refund is approved, these costs may be deducted from the refund amount.

Repeated returns caused by refusal, prolonged absence, or failure to accept delivery may result in future orders being declined.

Lost Parcels

Please contact us through our Contact page if your parcel appears to be lost.

Please include:

  • Your full name
  • Order number
  • Tracking number
  • A description of the issue

We will review the matter and contact the shipping carrier where necessary. Carrier investigations and resolution times may vary.

Damaged Parcels

Please contact us promptly through our Contact page if your parcel arrives damaged.

Please include:

  • Your full name
  • Order number
  • A description of the damage
  • Clear photographs of the outer parcel, shipping label, internal packaging, and affected product

Please retain the parcel, packaging, and all contents until the enquiry has been fully resolved, as the carrier may require them during its investigation.

Issues concerning defective or incorrect products are handled in accordance with our Returns Policy.

Shipping Enquiries

For questions concerning an existing shipment, please contact us through our Contact page and include your order number.

Returns, exchanges, cancellations, defective products, and incorrect products are covered separately under our Returns Policy.